Q: Can I drag and drop files to/from Edi Cloud?
A: Edi allows you to easily drag files from various sources, including Outlook and File Explorer, directly into Edi Cloud.
Q: Is it possible to drag a file directly to Outlook?
A: To maintain data integrity, Edi does not support dragging files into Outlook or any other external tool. However, with the Edi Sidekick, users can easily send files from into through Outlook.
Q: Can I drag files within Edi Cloud?
A: Yes! However, it is an organizational preference that must be turned on by the company's administrator.
Q: Can I access Edi from my iOS or Android device?
A: Edi Cloud is accessible from most mobile devices with some limitations. Please note that we do not provide official support for Edi Cloud on mobile devices.
Q: What are the limitations of Office Online compared to the Office desktop version?
A: With our Edi Sidekick you no longer have to settle for Office Online! Here are the main cons of each:
- Office Online does not allow the use of Macros, Forms, or Headers in Excel
- Office Desktop does not allow for real-time collaboration and does not have autosave
- Office Online does not allow for files to be opened if they exceed 25MB.
Q: Can I send emails from Edi?
A: Yes, you can send emails from Edi using the Email To tool which opens your Outlook.
Q: Why is the record I’m searching for not showing up?
A: If a specific record you're searching for doesn't appear in your search results, it may be due to an extensive list of results. In such cases, you can click 'View All Results' at the bottom of the page or utilize filters to refine your search. You should also check with a colleague, it's possible you don't have the right access!
Q: Are there tutorials available to help me navigate and use Edi Cloud effectively?
A: Yes, we provide tutorials to assist you in effectively navigating and using Edi Cloud on https://support.goedi.com/.
Q: Can I add or remove folders within Edi Cloud?
A: Most users can add or remove folders within Edi Cloud unless these folders are part of the Global Structure. Learn more about permissions and access levels.
Q: What is a Folder Template, and how does it work?
A: Folder templates are pre-defined folder structures that can be created with a simple right-click. For more information on how to use them, please refer to our tutorial.
Q: How can I recover a file if I accidentally delete it?
A: Edi Cloud features a Recycle Bin that allows you to recover accidentally deleted files.